Intervention Queue

01

customers require intervention.
Counting down as the platform resolves them automatically.

All6 Payments1 Withdrawal1 Sports1 Casino1 Bonus1 Verification1 Technical0

Any state Needs human Already informed Waiting for provider Auto-resolved

Withdrawal·Critical·Waiting for provider

Withdrawal exceeding SLA

£4,500 · Requested 47m ago · Expected 30m

Provider delay confirmedWaiting 47m

VIP

Alex Chen

How do we solve this?

Withdrawal

Alex Chen

Withdrawal exceeding SLA

£4,500 · Requested 47m ago · Expected 30m

Autonomous·Customer Copilot

v2.0

AI owns conversation · Human monitoring only

Current Objective

Resolve withdrawal query

Est. Resolution

3 min

Live conversation

AI · driving

Alex Chen

Where is my withdrawal?

AI · Arena365

Hi Alex 👋 I've checked your account. Your withdrawal is currently in security review and remains within our normal processing window. Estimated completion: 8–15 minutes. I'll let you know the moment its status changes.

Alex Chen

I've already waited 40 minutes.

AI · Arena365

You're right — you've been waiting longer than usual today. I've already escalated this to our payments monitoring system and I'll continue checking automatically every 60 seconds.

AI composing next reply

Current AI Actions

Explained delay in customer's own words
Set expectation (8–15 min window)
Monitoring payment provider queue
Held next reply — customer reading

Next planned action

Notify immediately when withdrawal completes

in ~7m

AI knows when to pause. It won't fill silence.

Why this customer is here

Facts · not AI

Withdrawal requested 47 minutes ago
Payment provider queue delay detected (avg +18m)
Customer opened Wallet 11 times
Customer visited Help Centre
Prediction delivered — no dismissal
Customer opened Live Chat

Operational actions

System · not chat