Intervention Queue

01

customers require intervention.
Counting down as the platform resolves them automatically.

All6 Payments1 Withdrawal1 Sports1 Casino1 Bonus1 Verification1 Technical0

Any state Needs human Already informed Waiting for provider Auto-resolved

Verification·Medium·Needs human

KYC pending review

Documents submitted 9m ago · Quality: 0.72

Auto-review inconclusiveWaiting 9m

John Smith

How do we solve this?

Verification

John Smith

KYC pending review

Documents submitted 9m ago · Quality: 0.72

Observed·Customer Copilot

v2.0

Sentiment shifting · AI still resolving · Watch

Current Objective

Guide KYC re-upload

Est. Resolution

5 min

Live conversation

AI · driving

John Smith

My card keeps getting declined but there's money on it??

AI · Arena365

Hi Sarah — your bank is soft-declining these attempts, not us. That usually clears on the next try with a different method. Want me to pre-fill Apple Pay with the same £120?

John Smith

yeah go on

AI · Arena365

Done. Apple Pay is ready in your wallet — one tap and you're in. I'll stay here until it goes through.

AI composing next reply

Current AI Actions

Detected 3 consecutive card failures in 4 minutes
Identified soft-decline from issuer
Pre-warmed alternative payment methods
Suppressed generic support reply — waiting

Next planned action

Offer Apple Pay + explain soft-decline in plain English

in ~1m

AI knows when to pause. It won't fill silence.

Why this customer is here

Facts · not AI

ID document uploaded (quality 0.72)
Proof of address matched
Selfie liveness passed
Auto-approval confidence below threshold

Operational actions

System · not chat