Intervention Queue

01

customers require intervention.
Counting down as the platform resolves them automatically.

All6 Payments1 Withdrawal1 Sports1 Casino1 Bonus1 Verification1 Technical0

Any state Needs human Already informed Waiting for provider Auto-resolved

Casino·Medium·Waiting for provider

Slot session error at spin 84

Aviator · Session interrupted mid-round · £8 stake unsettled

Game provider webhook missedWaiting 22m

VIP

Amir Khan

How do we solve this?

Casino

Amir Khan

Slot session error at spin 84

Aviator · Session interrupted mid-round · £8 stake unsettled

Observed·Customer Copilot

v2.0

Sentiment shifting · AI still resolving · Watch

Current Objective

Reconcile slot round

Est. Resolution

3 min

Live conversation

AI · driving

Amir Khan

Where is my withdrawal?

AI · Arena365

Hi Alex 👋 I've checked your account. Your withdrawal is currently in security review and remains within our normal processing window. Estimated completion: 8–15 minutes. I'll let you know the moment its status changes.

Amir Khan

I've already waited 40 minutes.

AI · Arena365

You're right — you've been waiting longer than usual today. I've already escalated this to our payments monitoring system and I'll continue checking automatically every 60 seconds.

AI composing next reply

Current AI Actions

Explained delay in customer's own words
Set expectation (8–15 min window)
Monitoring payment provider queue
Held next reply — customer reading

Next planned action

Notify immediately when withdrawal completes

in ~7m

AI knows when to pause. It won't fill silence.

Why this customer is here

Facts · not AI

Round outcome not returned by provider
Player refreshed 4 times
Wallet reconciliation pending

Operational actions

System · not chat