Intervention Queue

01

customers require intervention.
Counting down as the platform resolves them automatically.

£50 free bet · Expired 12m ago

How do we solve this?

Bonus

James Park

Bonus expired after 8 views

£50 free bet · Expired 12m ago

Human Required·Customer Copilot

v2.0

Confidence low · Handoff to human controller

Current Objective

Retain customer · bonus friction escalated

Est. Resolution

Human owned

Live conversation

AI · driving

James Park

Bonus expired while I was trying to use it. This always happens.

AI · Arena365

I can see you added it to your bet slip twice. That's on us — let me pull up a replacement.

James Park

Don't bother. I'll use Bet365. Cancel everything.

AI · Arena365

Handing this to a human right now. Please hold — Priya from our VIP team is joining in 20 seconds.

AI composing next reply

Current AI Actions

Next planned action

Human controller sends personal message + £50 free bet

in ~0m

AI knows when to pause. It won't fill silence.

Facts · not AI

System · not chat