Intervention Queue

06

customers require intervention.
Counting down as the platform resolves them automatically.

All6 Payments1 Withdrawal1 Sports1 Casino1 Bonus1 Verification1 Technical0

Any state Needs human Already informed Waiting for provider Auto-resolved

Withdrawal·Critical·Waiting for provider

Withdrawal exceeding SLA

£4,500 · Requested 47m ago · Expected 30m

Provider delay confirmedWaiting 47m

Payments·Critical·Needs human

Deposit failed × 3

£120 · 3D-Secure rejected · Card ending 4429

Card issuer soft-declineWaiting 4m

Bonus·High·Already informed

Bonus expired after 8 views

£50 free bet · Expired 12m ago

High deposit intent detectedWaiting 12m

Sports·High·Waiting for provider

Bet awaiting settlement

£40 accumulator · Man City v Arsenal · Full-time 18m ago

Feed provider lagWaiting 18m

Verification·Medium·Needs human

KYC pending review

Documents submitted 9m ago · Quality: 0.72

Auto-review inconclusiveWaiting 9m

Casino·Medium·Waiting for provider

Slot session error at spin 84

Aviator · Session interrupted mid-round · £8 stake unsettled

Game provider webhook missedWaiting 22m

How do we solve this?

Sports

Priya Nair

Bet awaiting settlement

£40 accumulator · Man City v Arsenal · Full-time 18m ago

Autonomous·Customer Copilot

v2.0

AI owns conversation · Human monitoring only

Current Objective

Explain settlement lag

Est. Resolution

3 min

Live conversation

AI · driving

Priya Nair

Where is my withdrawal?

AI · Arena365

Hi Alex 👋 I've checked your account. Your withdrawal is currently in security review and remains within our normal processing window. Estimated completion: 8–15 minutes. I'll let you know the moment its status changes.

Priya Nair

I've already waited 40 minutes.

AI · Arena365

You're right — you've been waiting longer than usual today. I've already escalated this to our payments monitoring system and I'll continue checking automatically every 60 seconds.

AI composing next reply

Current AI Actions

Explained delay in customer's own words
Set expectation (8–15 min window)
Monitoring payment provider queue
Held next reply — customer reading

Next planned action

Notify immediately when withdrawal completes

in ~7m

AI knows when to pause. It won't fill silence.

Why this customer is here

Facts · not AI

Bet result confirmed by 2 external sources
Internal settlement engine queue: 340s
Customer opened Bet History 6 times
No message sent yet

Operational actions

System · not chat