Intervention Queue

06

customers require intervention.
Counting down as the platform resolves them automatically.

All6Payments1Withdrawal1Sports1Casino1Bonus1Verification1Technical0
Any stateNeeds humanAlready informedWaiting for providerAuto-resolved
Withdrawal·Critical·Waiting for provider

Withdrawal exceeding SLA

£4,500 · Requested 47m ago · Expected 30m

Provider delay confirmedWaiting 47m
VIP
AC
Alex Chen
Payments·Critical·Needs human

Deposit failed × 3

£120 · 3D-Secure rejected · Card ending 4429

Card issuer soft-declineWaiting 4m
SR
Sarah Reyes
Bonus·High·Already informed

Bonus expired after 8 views

£50 free bet · Expired 12m ago

High deposit intent detectedWaiting 12m
JP
James Park
Sports·High·Waiting for provider

Bet awaiting settlement

£40 accumulator · Man City v Arsenal · Full-time 18m ago

Feed provider lagWaiting 18m
PN
Priya Nair
Verification·Medium·Needs human

KYC pending review

Documents submitted 9m ago · Quality: 0.72

Auto-review inconclusiveWaiting 9m
JS
John Smith
Casino·Medium·Waiting for provider

Slot session error at spin 84

Aviator · Session interrupted mid-round · £8 stake unsettled

Game provider webhook missedWaiting 22m
VIP
AK
Amir Khan