Intervention Queue

02

customers require intervention.
Counting down as the platform resolves them automatically.

All6 Payments1 Withdrawal1 Sports1 Casino1 Bonus1 Verification1 Technical0

Any state Needs human Already informed Waiting for provider Auto-resolved

Payments·Critical·Needs human

Deposit failed × 3

£120 · 3D-Secure rejected · Card ending 4429

Card issuer soft-declineWaiting 4m

Sarah Reyes

Verification·Medium·Needs human

KYC pending review

Documents submitted 9m ago · Quality: 0.72

Auto-review inconclusiveWaiting 9m

John Smith

How do we solve this?

Payments

Sarah Reyes

Deposit failed × 3

£120 · 3D-Secure rejected · Card ending 4429

Observed·Customer Copilot

v2.0

Sentiment shifting · AI still resolving · Watch

Current Objective

Recover failed deposit without customer typing

Est. Resolution

5 min

Live conversation

AI · driving

Sarah Reyes

My card keeps getting declined but there's money on it??

AI · Arena365

Hi Sarah — your bank is soft-declining these attempts, not us. That usually clears on the next try with a different method. Want me to pre-fill Apple Pay with the same £120?

Sarah Reyes

yeah go on

AI · Arena365

Done. Apple Pay is ready in your wallet — one tap and you're in. I'll stay here until it goes through.

AI composing next reply

Current AI Actions

Detected 3 consecutive card failures in 4 minutes
Identified soft-decline from issuer
Pre-warmed alternative payment methods
Suppressed generic support reply — waiting

Next planned action

Offer Apple Pay + explain soft-decline in plain English

in ~1m

AI knows when to pause. It won't fill silence.

Why this customer is here

Facts · not AI

3 consecutive deposit attempts failed (4m span)
Card issuer returned soft-decline (05)
Alternative method not attempted
Customer opened Help Centre

Operational actions

System · not chat